Refund policy

Thanks for shopping with Culif. If your shower filter doesn't work out, here's how returns and refunds work. If you have any questions, email us at support@culif.com — we're happy to help.

30-Day Returns

You have 30 days from the date of delivery to return your shower filter for a refund.

To be eligible:

  • The filter should be unused and not installed on your shower
  • Keep the original box so it can be returned safely
  • You can open the box to inspect the filter — that won't affect your return

Once a filter has been installed on your showerhead and used, we can't accept it back for a change-of-mind return for hygiene reasons. This is standard for shower and bath products.

  • For faulty, damaged, or incorrect filters, we cover return shipping and issue a full refund or replacement at no cost to you.
  • For change-of-mind returns, return shipping is the customer's responsibility.

Replacement Cartridges

Replacement cartridges can be returned within 30 days as long as they're unopened and in their original packaging. Opened cartridges can't be returned unless they arrive faulty.

Order Cancellation

You can cancel your order within 24 hours of placing it for a full refund. After that, your order may already be in preparation or shipped, and standard return rules apply. To cancel, email support@culif.com with your order number.

If Your Order Hasn't Arrived

We dispatch every order within 1–2 business days and send you a tracking number by email so you can follow it from us to your door.

Estimated delivery times after dispatch:

  • UK: 3–5 days
  • USA: 5–8 days
  • Australia: 6–10 days

Weather, carrier delays, and customs processing can occasionally extend these times.

If your tracking hasn't updated or your order is running late, email us at support@culif.com with your order number and we'll look into it with the carrier.

If your order hasn't been delivered within 21 days from dispatch, we'll issue a full refund.

Damaged on Arrival

If your filter arrives damaged (cracked housing, dented box, missing parts), take a photo and email it to support@culif.com within 7 days of delivery. Once we've verified the damage, we'll send a replacement or issue a full refund — your choice.

Faulty Filters

If your filter has a manufacturing defect (leaks at the threads despite correct installation, cracks during normal use, missing cartridge inside a sealed unit), email us at support@culif.com with photos and your order number. We'll send a free replacement or issue a full refund.

Please note: reduced filter performance over time is normal — the cartridge is a consumable and needs replacement every 3–6 months depending on your water usage and quality. Cartridge exhaustion is not a defect.

Doesn't Fit Your Showerhead?

Culif fits standard showerhead threads. If it doesn't fit yours, contact us before installing it and we'll help. If we can't resolve it, you can return the unused filter within 30 days for a full refund.

Change of Mind or Wrong Variant

If you change your mind within 30 days of receiving your order, or ordered the wrong variant (e.g. chose Chrome when you wanted Black), you can return the filter for a refund or swap as long as it's unused and in its original packaging. Return shipping is the customer's responsibility. Email support@culif.com to start the process.

Wrong Item Received

If we sent you the wrong filter or the wrong variant, we apologise. Send us a photo of what you received within 30 days of delivery and we'll send the correct one at no extra cost or issue a full refund — your choice.

Warranty

The Culif filter housing comes with a one-year manufacturer's warranty from the date of purchase, covering defects in materials or workmanship.

The warranty doesn't cover:

  • Normal cartridge exhaustion (cartridges are consumables)
  • Damage from incorrect installation
  • Water spots or scale build-up on the housing from normal use
  • Misuse, accidents, or normal wear and tear

If the filter housing fails within the warranty period due to a manufacturing defect, we'll repair or replace it at no cost.

How to Return an Item

  1. Email us first at support@culif.com with your order number and reason for return. We'll reply with a return confirmation and the address to send the filter to.
  2. Pack the filter securely in its original box.
  3. Include your order number inside the parcel so we can match it to your account.
  4. Send it back using a tracked service where possible. We can't take responsibility for returns lost in transit, so tracked shipping protects both of us.

If you've lost your order confirmation email, just let us know your name and the email address you used — we can look up your order.

Refunds

Refunds are processed via the original payment method used for the order. Your bank or card issuer may need additional processing time before the refund appears in your account.